1. Introduction

At RAJODYANA CREATION, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or place an order.

2. Information We Collect

We collect the following information when you interact with our website:

• Personal Information: Name, phone number, email address, and shipping address
• Order Information: Products purchased, quantity, and order value
• Payment Information: Payment method preference (we do NOT store card/UPI details)
• Device Information: Browser type, IP address, and device used
• Communication: WhatsApp messages, emails, and chat history

3. How We Use Your Information

Your information is used for:

• Processing and delivering your orders
• Sending order confirmations and shipping updates
• Responding to your queries and customer support
• Sending promotional offers (only if you opt-in)
• Improving our website and services
• Complying with legal requirements

4. Information Sharing

We may share your information with:

• Courier Partners: To deliver your orders (name, address, phone)
• Payment Processors: To process UPI/payment transactions
• Legal Authorities: If required by law or court order

5. Data Security

We take data security seriously:

• Our website uses HTTPS encryption for all transactions
• We do not store credit/debit card information
• All communication is via secure channels (WhatsApp, email)
• Access to customer data is limited to authorized team members only

6. Cookies

Our website uses minimal cookies to:

• Remember your cart items
• Improve website performance
• Analyze traffic patterns (anonymous)

You can disable cookies in your browser settings at any time.

7. Your Rights

You have the right to:

• Access your personal information
• Request correction of incorrect data
• Request deletion of your data
• Opt-out of promotional communications
• Lodge a complaint with us

To exercise these rights, contact us at rajodyanacreation@gmail.com

8. Third-Party Links

Our website may contain links to third-party websites (Instagram, Facebook, WhatsApp). We are not responsible for the privacy practices of these platforms. Please review their policies separately.

9. Children's Privacy

Our website is not intended for children under 18. We do not knowingly collect information from minors. If you believe we have inadvertently collected such data, please contact us immediately.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order records are kept for accounting and legal compliance.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website means you accept the updated policy.

12. Contact Us

For any privacy-related questions or concerns:

• Email: rajodyanacreation@gmail.com
• Phone: +91 91660 10573
• Address: 302, Sector-5, Partap Nagar, Sanganer, Jaipur - 302033
• Hours: Monday - Saturday, 9:30 AM - 6:00 PM